Shipping & returns

Delivery

It is your responsibility to advise us at the time of ordering your furniture of difficulties that may be encountered when delivering to your property, ensuring this information is documented in our online checkout process or in emailing sales@mcelligotts.ie quoting your order number and billing address.

Safe access to the room of choice must also be considered ensuring the route is clear. Any costs incurred effecting delivery will not be the responsibility of Mcelligotts. ie door or window removal etc.

McElligotts are only responsible for delivery to your front door. We always give delivery and lead times in good faith but cannot be held responsible for any direct or indirect loss due to any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.

If for any reason a piece of furniture cannot be delivered due to access problems, or delivery appointments missed, it will remain the property of the customer, any further attempts to deliver by McElligotts will incur a delivery charge.

If you need to change the delivery address of your order please contact McElligotts. McElligotts must be advised of any cancellation of booked deliveries at least 48 hours before the scheduled delivery. A delivery cannot be cancelled on the day of delivery as the goods are loaded the afternoon before.

We operate an “all day” delivery policy; if you contact us after 10am on the morning of your delivery we can give you the delivery drivers’ telephone number. The driver will give you an approximate time only as circumstances beyond our control such as traffic congestion, breakdowns and inclement weather all play a role in the time you get your delivery. If you require your furniture to be placed in a specific room we are happy to do so, however we cannot accept any liability for any damage to property that might happen therein as a result.

Assembly

All bed frames and tables are delivered unassembled. If you require us to assemble any item you purchase we may be able to arrange this, there will be a charge for this service.

Cooling-off period

You are entitled to a cooling-off period of 14 days, which begins on the day that you receive the goods. In the case of a service, the cooling-off period begins on the day the contract for distance selling was concluded.

During the cooling-off period, you can cancel your order without giving a reason and without incurring charges or penalties, other than possible charges incurred in returning the goods.

How do I return a product after delivery?

We are committed to selling great value, high-quality products. We hope you'll enjoy our products but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought for various reasons. We're happy to exchange your purchase (under the conditions of our returns policy below) as long as it's unopened and in its original packaging. This option is available for 14 days after delivery. However, any faults with the item need to be reported to us within 24 hours of your delivery or collection date.

Mattresses cannot be returned if unsealed, due to hygiene reasons.

If you prefer, we can arrange to collect the items for you. A €79 collection fee will be chargeable for this service.

Please note that products must be returned in as new condition in the original packaging.

You will be liable for any diminished value of the goods resulting from the handling of the goods by you beyond that necessary to establish their nature, characteristics and functioning.

Conditions of returns police

Cancellations for made-to-order items will need to be made within 14 days from the date your order was placed.
To receive a refund you must take care of the goods. If you fail to do so we reserve the right to refuse the refund or deduct a charge based on the condition of the goods. It is not possible to refund made-to-order items unless you cancel them in accordance with your rights or they are faulty/not as described. Your statutory rights are not affected.
Your refund will be processed as soon as possible and, in any event, within no more than 14 days of the day you have given us notice of cancellation or returned items.
Until the goods are returned to us, you are responsible for them including if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
If goods are delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
Goods must be returned in their original packaging and be in a saleable condition.

Purchases completed in store have a different returns and cancellation procedure. Please see below for more information.

Online returns policy

If for whatever reason you change your mind or you are unhappy with your purchase made on-line, you have the right to cancel your order within 14 calendar days of the delivery of the product.

Please note this is subject to the cost of returning the item and certain product exclusions apply as detailed below.

This cancellation period will expire after 14 days of the delivery date.

Please note that you must inform us of your decision to cancel your order either by post or by email to sales@mcelligotts.ie by providing us with a clear request to return goods.

*NOTE: Unfortunately for hygiene reasons mattresses, pillows and mattresses toppers cannot be returned if removed from their original packaging. Unless faulty, we cannot accept returns on custom furniture orders.

Conditions of our in store purchase returns policy

We would strongly advise customers before purchasing, to ensure that the measurements of all entrances are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. If your purchase does not fit or suit we can issue you with a credit note, less a 20% re-stocking fee if it is in its original packaging. Special orders cannot be returned.

If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge. Collection will occur on our next available date to your area. For hygiene reasons, mattresses and divans cannot, under any circumstances, be returned. We are unable to refund or exchange damaged or imperfect goods where imperfections were identified to you prior to purchase.